Included in each Grasshopper plan, virtual phone extensions allow you to automatically route callers to the information, department, or employee that they need.
With informational extensions, you can share information when customers call (“press 1 for our business hours and location”). Or simply direct customers to the right department or person (“press 2 for sales, 3 for support”).
Virtual phone extensions are cloud-based, so incoming calls to your business number can be re-routed to any mobile device, or automated message, you choose.
Easily customize your extension settings from within your online account.
Call your business number and see how professional it sounds!
With Grasshopper, you can outfit any phone with extensions – plus a whole lot more. Take advantage of tools like:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
Simple! If you have an existing number, we can port it to Grasshopper for you so you can add an extension. If you decide to get a new number from Grasshopper, it’s even easier. Just sign in and add extensions to the phone number from the Extensions page.
Depends on the Grasshopper plan you purchase. Currently, Solo comes with three extensions, Partner with six, and Small Business with as many as you want! See our plans & pricing.
Yes! Grasshopper can forward calls to many existing PBX phone systems using our virtual PBX feature, which allows you to enter pauses and extension numbers instead of a simple telephone number.
Absolutely. All of our toll-free or vanity phone numbers have them by default. These toll-free extensions for phones acts like regular toll-free numbers do. Customers call free while you pick up the tab.
