Keep track of your calls.
Know your business communication inside out with detailed call tracking metrics from Grasshopper.
What call tracking metrics does Grasshopper offer?
How to track your call metrics:
Grasshopper makes it simple to get data on your business call history.
Easily customize your system settings from within your online account.
Run a Report
Once you’ve had a few calls, head to the Reports tab and select Run Now on the report you want.
What are the benefits of call tracking metrics?
Explore Grasshopper's features:
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Get your voicemails transcribed so you can read them without having to listen to the message!
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Record professional messages that welcome your customers when they call in.Learn more about Custom Greetings »
Keep your finger on the pulse of your business with detailed call reports.
Provide updates and quick replies via text messaging on your business number.
Use your internet connection to make and receive calls when cell reception is poor.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Route business calls to your personal phone or to another team member.
Set up a voicemail for business calls and get MP3s of your messages through email.
Give employees or departments extensions with their own call forwarding rules.
Place callers on hold and even transfer them to another number when needed.
Frequently Asked Questions
Lots of metrics for your call activity. Reports include time and date, caller ID, extension dialed, duration, call type, and more. You can view all calls or narrow your search to only include specific information.
Of course! Once you’ve ran a report, you can download a CSV copy of the report to view the data.
Only for 90 days. Older reports are automatically deleted from the dashboard, so we recommend that you download copies of completed reports to keep for your records long term.