What is business SMS?
How to send texts from a business number:
Send business texts easily with the Grasshopper app for iPhone or Android.
Get the App
Download the Grasshopper app to your desktop, mobile device, or both.
Try it Out
Send and receive texts using your business number, all from within the Grasshopper app.
What are the benefits of business texting?
Explore Grasshopper's features:
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Get your voicemails transcribed so you can read them without having to listen to the message!
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Record professional messages that welcome your customers when they call in.Learn more about Custom Greetings »
Keep your finger on the pulse of your business with detailed call reports.
Live US-based receptionists can help answer your Grasshopper calls!
Provide updates and quick replies via text messaging on your business number.
Use your internet connection to make and receive calls when cell reception is poor.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Business Phone Number
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Route business calls to your personal phone or to another team member.
Set up a voicemail for business calls and get MP3s of your messages through email.
Give employees or departments extensions with their own call forwarding rules.
Place callers on hold and even transfer them to another number when needed.
Automatically send a text to new callers when you can’t answer their call.
Frequently Asked Questions
Only between the US and Canada for now. With very few exceptions, Grasshopper business texting works for toll-free and local numbers in both countries. Note that we can’t send texts from a toll-free number to a Canada number just yet, but we’re working on it. We’re also looking to add more countries, so stay tuned!
Nope. We’re all about being limitless, so send as many business SMS messages as you want.
Easy. Just log in to your online account, head to the Settings page, and add the feature. You can also call us at (800) 279-1455 if you’d like a hand.
Every text will show up in the Texts section of the Grasshopper apps. You can also enable push notifications so you’ll always know right when they arrive, just like you would with your personal text messages.
Yep, but there’s one restriction. Group texting for business only works if you are sending from a local Grasshopper number. It’s not possible yet from toll-free numbers. And just a heads up, everyone on the group message thread will see all the recipients’ numbers and all replies.
Yep, but there’s one restriction. Picture messaging (MMS) for business is not possible yet from toll-free numbers. But for any of our local numbers, you’re good to go!
Unified messaging is the integration of multiple forms of communication, such as phone calls, text messages, faxes and more, in a singular location.
Regulatory compliance requires toll-free numbers to be verified to avoid SMS service disruptions or limitations. Verification is intended to reduce unwanted spam and lessens the likelihood of your messages being filtered as spam. It is recommended that all new customers have their toll-free numbers verified, even when porting existing toll-free numbers from another carrier. The verification process can be completed during setup and is entirely free.
You will need to submit a form with information about your intended use of SMS, with examples of the messaging you plan to send. Your carrier will also need proof of consent. Our Customer Care team will notify you when the carrier has completed the verification process. You can find detailed instructions here.
If your toll-free number cannot be verified, you will be able to send SMS from that number until you have reached the messaging threshold. Once you have reached that limit, you will not be able to continue sending SMS. If for any reason your number cannot be verified – or if you simply prefer not to go through the verification process – our Customer Care team can help you trade your toll-free number for a local number.