Take multiple calls at the same time.

Make sure your customers never hear a busy signal with simultaneous call handling from Grasshopper.

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What is simultaneous call handling?

Simultaneous call handling is phone system feature that forwards callers to the next available forwarding number when they reach a line that’s currently busy or not answering.

With simultaneous call handling, instead of getting a busy signal, the caller hears the normal ringtone so they stay on the line – and so that your team doesn’t miss their call. This makes high call volume much easier to manage.

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How to set up call handling:

Record business phone greetings on your own or with the help of professional voice actors.

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Get Grasshopper

Choose a toll-free or local number and select a plan that fits your needs.

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Set Up Forwarding

Add the phone number of each team member.

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Answer Calls

Calls will automatically forward until someone from your team answers!

What are the benefits of call handling software?

  • Answer every customer call, even during instances of high call volume.
  • Make your business sound more professional by removing busy signals altogether.
  • Keep customers on the line so your team has the chance to pick up and help out.
  • Answer incoming calls from wherever you or your team are working using our desktop and mobile apps.
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Grasshopper is the simple choice for call handling.

Never miss a single customer’s call due to being on another call.

Automated call handling helps your business take every call, but Grasshopper can help you with even more, including:

Explore Grasshopper's features:

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Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »

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Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »

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Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »

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Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »
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Reporting

Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »

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Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »

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VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »

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Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »

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Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »

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Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own!

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Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »

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Voicemail

Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »

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Extensions

Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »

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Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »

Frequently Asked Questions

How do I customize my call handling settings with Grasshopper?

The settings for handling calls with Grasshopper are underneath the Extensions tab in your online account. Choose your extension, click Edit, and hit the button to add forwarding numbers. You can then adjust the forwarding order, when that number is available and how Grasshopper should handle calls to that number.

How many numbers can I forward my calls to?

Up to a maximum of 15 phone numbers per extension. Each number rings in order for the number of seconds you specify. Keep in mind that the more numbers you add, the longer a customer may wait!

How can I reduce call handling time?

You can easily change the ring time for your forwarding numbers so that callers don’t wait too long on each attempt. For a small extra fee, you can also have calls ring all your forwarding numbers simultaneously through our Call Blasting feature to cut down on call handling time.