Stay connected with a virtual PBX phone system.

Take business communication to the cloud with virtual PBX software from Grasshopper.


What is a virtual PBX?

A PBX, or private branch exchange, is a phone system for an enterprise or office that connects telephone lines during a call. Human operators did the switching in the past. Now it’s automatic – and available in the cloud!

A Virtual PBX phone system is hosted by a service provider in the cloud, making it not only more affordable, but easier to use for startups and small businesses. You can get professional phone system features like automated greetings and VoIP on your existing smartphones, no matter where you work.


How to set up a small business virtual PBX:

Grasshopper makes it simple to get connected without the extra hardware.


Get Grasshopper

Choose a toll-free or local number and select a plan that fits your needs.


Adjust Settings

Easily customize your extension settings from within your online account.


Try it Out

Start taking calls from anywhere with our Virtual PBX phone system!

What are the benefits of a cloud PBX system?

  • Save on hardware expenses by making and receiving business calls on your existing phones.
  • Get set up faster – no need to fumble with wires or hire a professional.
  • Easily customize your phone system for your company’s needs or business hours.
  • Take advantage of features that traditional services don’t have, like voicemail transcription and business texting.

The simple choice for small business phone extensions.

Get a Grasshopper virtual phone system with extensions, no extra hardware needed.

Grasshopper turns your phone into a cloud-based PBX for small business, packed with plenty of communication features:

Explore Grasshopper's features:


Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »


Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »


Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »


Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »


VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »



Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »


Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »


Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »



Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »


Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »

Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »


Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »



Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »


Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!


Instant Response

Automatically send a text to new callers when you can’t answer their call.

Learn more about Instant Response »


Ruby Receptionist

Live US-based receptionists can help answer your Grasshopper calls! 

Learn more about Ruby Receptionists  »

Frequently Asked Questions

How does a virtual PBX phone system work?

It works over the internet. Rather than connect calls through traditional on-site equipment, virtual PBX service providers use a virtual switchboard phone system to forward incoming calls to the numbers you choose. You can make outbound calls, and even send texts, from your virtual number too.

What is a cloud PBX? What’s a hosted PBX service? Are they different?

They’re one and the same! Along with many other names like them (virtual PBX, online PBX phone system, etc.), they refer to a private branch exchange that’s offered as a service through the internet.

Can I switch my current business number to a virtual PBX system?

Absolutely! We can port your number for you when you sign up for Grasshopper.