What is a virtual receptionist?
How to set up auto-attendant services:
Grasshopper makes it simple to get your auto-attendant up and running.
Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!
Give your employees or departments their own phone extensions from your online account.
Record Your Greeting
Record and upload your greeting and menu options (or use our Professional Voice Studio for a small fee).
What are the benefits of a virtual auto-attendant?
Not sure which is right for you?
Let us help you decide.
Benefits of a live virtual receptionist:
Explore Grasshopper's features:
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Get your voicemails transcribed so you can read them without having to listen to the message!
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Record professional messages that welcome your customers when they call in.Learn more about Custom Greetings »
Keep your finger on the pulse of your business with detailed call reports.
Live US-based receptionists can help answer your Grasshopper calls!
Provide updates and quick replies via text messaging on your business number.
Use your internet connection to make and receive calls when cell reception is poor.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Business Phone Number
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Route business calls to your personal phone or to another team member.
Set up a voicemail for business calls and get MP3s of your messages through email.
Give employees or departments extensions with their own call forwarding rules.
Place callers on hold and even transfer them to another number when needed.
Automatically send a text to new callers when you can’t answer their call.
Frequently Asked Questions
Yes. Grasshopper is collaborating with Ruby, a live virtual receptionist company based out of Portland, OR. Grasshopper customers can enjoy a special discount off of Ruby. Visit grasshopper.com/offer/ruby to learn more.
It depends! A regular receptionist is more traditional. Meanwhile, virtual receptionists can handle most of the day-to-day call management tasks – without breaking the bank.
Auto-attendants use recorded greetings and menu options to forward calls and help route callers to the right extension, department or employee.
Virtual receptionists can do even more to help small business owners. Instead of hiring and paying an in-house receptionist, a live virtual receptionist service like Ruby can perform all the same tasks for much less. From answering customer and prospect phone calls, to taking messages and much more.
Customer representatives are there to support your customers when they call in with product questions or issues. Because the nature of each call can vary, customer care reps are always a live team. Virtual receptionists, on the other hand, are a first point of contact for your customer calls. They can even direct customers to your support department for you!
A virtual assistant works as a remote personal assistant. A virtual assistant will handle all sorts of your personal tasks. A virtual receptionist interacts directly with clients and prospects by handling all of your incoming phone calls.
A virtual office is part of the evolving flexible workspace industry. A virtual office provides a business with any combination of technology, services, and/or space without the need for a physical office. Services like a virtual receptionist, which can be utilized remotely, help create a virtual office. Small business owners may even pay a fee for a virtual address for their virtual office.