Voice-over-Internet-Protocol (VoIP) calling uses the internet to make calls, instead of traditional phone lines or cellular networks.
Grasshopper’s VoIP calling phone service gives you the flexibility a small business needs – call and text from anywhere with an internet connection! Start your free VoIP trial!
In the mobile app, turn on WiFi Calling. The desktop app automatically uses VoIP calling!
Grasshopper provides VoIP and WiFi calling for your smartphone or desktop.
There's more to Grasshopper than just VoIP and WiFi calling. Get access to tons of great features:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
Set up automatic recording for all inbound calls, all outbound calls, or both. Available on every extension.
There are no additional charges for using these services with the Grasshopper apps. It comes with your Grasshopper subscription!
VoIP calls are any calls that are made through the internet, instead of through traditional phone carriers. WiFi calls are a specific subset of these calls. WiFi calls are made through a local WiFi network (ex: the wireless network at your home, office, or a coffee shop).
VoIP calls that are not also WiFi calls occur when you can use your carrier’s network (LTE, 4G, 5G, etc) to access the internet to make calls.
On mobile, we’ll automatically route calls over our normal calling network if we identify a weak signal. There’s no notification or interruption when this happens, and call quality should remain high throughout. Subsequent calls will go back to WiFi when your signal strength improves. From the desktop app, we’re not able to default to your cellular network, so the strength of your connection can impact call quality.
Yes, as soon as you enable the service, it will be the primary method for making and receiving calls.
The main thing you should be aware of is the strength of your internet connection. See this article for more information on network requirements for making calls using the desktop app.
We can forward your Grasshopper calls to any device with a valid phone number. If your current desktop phone is a VoIP phone with an internet connection, there should be no issue. You do not need to enable WiFi calling for Grasshopper in that case. If your desk phone is not connected to the internet, you’ll need to use our Grasshopper desktop or mobile app to take advantage of VoIP or WiFi calling.
