Grasshopper offers live transfers and hold music for inbound calls. You can choose from several tracks or upload your own music.
It’s easy to transfer a customer without dropping the call. You can transfer to another extension or phone number, two ways: Blind or Supervised. Blind automatically transfers the call, while Supervised lets you speak with the recipient first. This is great for sharing context so your teammate is ready to take it away!
Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!
Head to Settings to hear and select on hold music from our existing library.
You can upload a custom recording or commercial to play instead!
Grasshopper makes it easy to set up call forwarding on your business line.
Holding or transferring a business call is just one small part of Grasshopper. When you sign up, you also get access to:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
Simple. Just press the pound sign twice (##). Once the call is on hold, you can press 1 to return to the call, 2 to transfer the call to a different extension or phone number, or 3 to end the call.
We’ve got the essentials. Classical, jazz, modern, and more. Of course, if you don’t like what’s in our library, you can easily upload a track of your own to play instead! The current size limit is 5 MBs for a custom recording.
In a blind transfer, the call is automatically transferred to the extension you choose. In a supervised transfer, you can speak to the person you’re transferring the call to so they know what it’s about.