Grasshopper has three different types of reports that let you dive into every aspect of your calls and see how your business is doing.
Usage Reports let you view metrics, like average call length. Detail Reports offer information about calls during a given period, from caller IDs to extensions to destination numbers. Finally, Activity Reports provide an overview of calls by type, such as voicemails, hang-ups or faxes.
Easily customize your system settings from within your online account.
Once you’ve had a few calls, head to the Reports tab and select Run Now on the report you want.
In addition to usage reports, Grasshopper comes with many great communication features:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
Lots of metrics for your call activity. Reports include time and date, caller ID, extension dialed, duration, call type, and more. You can view all calls or narrow your search to only include specific information.
Of course! Once you’ve ran a report, you can download a CSV copy of the report to view the data.
Only for 90 days. Older reports are automatically deleted from the dashboard, so we recommend that you download copies of completed reports to keep for your records long term.
