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Take multiple calls with call handling.
Make sure your customers never hear a busy signal with simultaneous call handling services from Grasshopper.
What is simultaneous call handling?
Grasshopper’s business call handling makes sure every incoming call gets answered - even when you’re busy. If you’re already on a call, new callers are automatically routed to the next available team member or forwarding number, so no caller ever hears a busy signal. Callers experience a seamless connection, and your team never misses a chance to connect with customers. With incoming call handling, you stay efficient, responsive, and always open for business.
How to set up call handling:
Record business phone greetings on your own or with the help of professional voice actors.
Set Up Forwarding
Add the phone number of each team member.
Answer Calls
Calls will automatically forward until someone from your team answers!
What are the benefits of call handling software?
- Answer every customer call, even during instances of high call volume.
- Make your business sound more professional by removing busy signals altogether.
- Keep customers on the line so your team has the chance to pick up and help out.
- Answer incoming calls from wherever you or your team are working using our desktop and mobile apps.
Never miss a single customer’s call due to being on another call.
Automated call handling helps your business take every call, but Grasshopper can help you with even more, including:
- A full virtual phone system with call forwarding, VoIP, voicemail transcription, and many more calling features.
- SMS texts that you can send and receive on your business number.
- Mobile and desktop apps to ensure you never miss a call, even when you're not in the office.
A virtual phone system in your pocket.
Grasshopper gives you the features you need to stay connected on the go.
Business phone number
Select from our inventory of vanity, local, or toll-free numbers — or port your own number for free.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Add users easily
Add multiple users with their own extensions and quick set up guide.
Send business texts
Provide updates and quick replies via text messaging through your business number.
Desktop and mobile apps
Stay connected with Grasshopper on your desktop, iPhone, or Android device.
24/7 support
Access live support agents at any time to help answer any of your business questions.
Grasshopper gives you the features you need to stay connected on the go.
Call forwarding
Send business calls to your personal phone or to another team member.
Call recording
Set up automatic recording for all inbound and outbound calls - on every extension.
Custom greetings
Record personalized messages to welcome your customers.
Accept simultaneous calls
Take multiple calls at once so customers are never left waiting.
VolP/Wi-Fi calling
Use your internet connection to make and receive calls when cell reception is unreliable.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Grasshopper gives you the features you need to stay connected on the go.
Instant text response
Automatically send a text to new callers whenever you can't pick up.
Easy access voicemail
Receive voicemail as digital audio recordings sent to your email.
Voicemail transcription
Receive read-outs of voicemail over email for quick scannability.
Conversation filters
Customize your view-filter by calls, texts, voicemails, or see everything in one place.
Receive virtual faxes
Connect your email to your phone number to receive incoming faxes as PDF files.
Grasshopper gives you the features you need to stay connected on the go.
Setup assistant
Customize your extensions, greetings, call flow, permissions, and more in a simple guided set up.
Business hours
Automatically direct your callers based on a pre-set schedule for open and closed hours.
Incoming call control
Screen callers, block calls, and set up custom schedules for your business operations.
Contacts management
Clearly identify personal from business contacts with dedicated lists.
Reporting
Receive easy-to-read success reports that dive into every aspect of your calls.
Exclusive discounts
Save on essential small business services like LegalZoom, WordPress, and Ruby.
Grasshopper gives you the features you need to stay connected on the go.
Additional extensions
Position yourself with a larger footprint by adding department and/or employee extensions. ($3/month each)
Additional phone numbers
Add more Grasshopper numbers anytime, without having to change your plan. ($9/month each)
Call blasting
Ring each line simultaneously to reduce wait times and increase customer satisfaction. ($9/month)
Professional voice actors
Make the right first impression with polished greetings by professional voice actors in English, Spanish, or French. ($75/order)
International calling
Select an international calling plan that works best for your business.
Virtual receptionist
Never miss a call by adding live, US - based receptionists. (30% off your first month)
Frequently asked questions
Never let your customers hear a busy signal.
Take calls from multiple customers at a time with call handling from Grasshopper.