Call forwarding is a phone system feature that works by redirecting any incoming call to another phone number or service. For example, you can use call forwarding to send a call directly to voicemail, to your home phone, or to a colleague’s smartphone. This feature is also often referred to as “call transfer.”
By getting your phone number through Grasshopper, you also get access to a ton of great features:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
Set up automatic recording for all inbound calls, all outbound calls, or both. Available on every extension.
It's easy. Think of a vanity number you'd like and run it through our number search tool. We'll check every available toll-free prefix to see if it's available for you!
With call blasting enabled, you can ring as many as 15 phone numbers at one time to help ensure a customer's call is answered. Please note the call blasting is a paid add-on feature to your account.
Nope! Simply click on Extensions under your settings, click “edit” next to the number you want to change the rules for, and follow the instructions underneath.
Grasshopper offers three flexible settings for determining what callers hear while their calls is being forwarded: a transfer greeting, on-hold music, or simple ringing. You can customize both the transfer greeting and hold music through their settings.
Each Grasshopper extension can forward calls to up to 15 numbers.
Yes. However, the Grasshopper app allows call forwarding to 10-digit numbers only. It can not forward calls to a softphone that is only assigned an IP address.
Yes, each call forwarding number can have specific hours for when it will accept calls. Additionally, you can set daily, weekly, and vacation schedules to route calls to their desired destinations.
Yes, simply open the Grasshopper mobile app, go to Settings > Call Forwarding Settings, and choose which extension you would like to update. At this point you will be able to change the current call forwarding number, add a new target, or delete an existing one.
Yes, Grasshopper lets you forward calls all over the globe. Please note that you will need to have international calling enabled to support this. Please contact support
You can! Grasshopper provides toll-free 800 number forwarding in addition to local number forwarding. Once you have signed up, you can easily add more numbers and set up call forwarding for each.