You have a lot of conversations, touchpoints, and tasks to do in a day, and only so much time! Our latest feature is here to help: Unified View, designed to transform the way you interact with your customers. This powerful feature consolidates all your customer interactions into a single, cohesive interface, enabling you to manage your communications effortlessly and efficiently.
Unified View brings together calls, texts, voicemails, faxes, and more! No more switching between multiple tabs or losing track of important conversations. With Unified View, you can see every touchpoint with customers, providing a comprehensive understanding of your customers experience and needs.
- Respond to customers faster by having all communication history in view
- Enhance customer satisfaction and loyalty by delivering personalized and timely responses
- Easily and quickly locate a specific keyword or message with our search feature, so you can get answers fast, and respond to customers faster
We’re excited for you to experience Unified View for yourself!
How to Get Started? Grasshopper customers will begin to see the new Unified View interface over the coming weeks, where you’ll see the Messages tab retitled to Conversations.
Not seeing the Unified View? Be sure you’re on the latest version of the Grasshopper app! If you’re still not seeing the new view, you will be transitioned in the coming weeks.
We are confident that Unified View will significantly enhance your customer communication strategy. As always, our goal is to support your business’s growth and success by providing innovative solutions that simplify your operations and amplify your bottom line.