One of the great things about Grasshopper is that it can be used by just about any company, in any industry. We have customers who work in construction, law, accounting, transportation, real estate, marketing and many other industries.
One industry that's really started to pop up on our radar here as of late is the non-profit sector. VoIP phone systems can benefit non-profit organizations by lowering overhead costs exponentially. But not all virtual phone systems are created equal; read on to learn about the key features that non-profits need to look out for when obtaining a virtual phone for their business.
How VoIP Phone Systems Help Non-Profit Organizations
- Cost Effectiveness: VoIP phone systems are one of the best ways to get a phone system up and running in a non-profit organization because there is no need for physical hardware, wiring, or infrastructure costs. Signing up is easy and affordable (prices can start from $14 per month) and adding or reducing the numbers you need is simple.
- Ease of Use: A friendly user-interface is always valuable in a virtual phone system as it ensures that everyone will know how to use it, whether you are tech-savvy or not. And if someone does need assistance, support teams are available to answer questions and help with onboarding.
- Virtual Attendants: Fundraising is one of the most important efforts in a non-profit organization. For that reason, any call that comes in must be attended to, whether by a human or virtual attendant. The right VoIP phone service ensures that all this happens at an affordable price. You can get a virtual attendant to pick up calls, pass on messages, or forward calls to the right party to ensure a seamless customer experience.
- Incoming Call Management: With the right phone system for nonprofit organizations, you can set a greeting message, fix or customize your operation hours by the number, or even ring all forwarding numbers at once to ensure that your caller gets an answer if the number they call is busy!
- Voicemail and Transcription Services: Sometimes it’s simply easier to read your voicemails on your computer or phone rather than listen to them. With a voicemail to email service, you can do exactly that. You can transcribe your voicemail to an email and get it forwarded to yourself, and simply reply the caller via text instead of a call if you wish. It’s also a great way to keep a record of your lead generation calls!
Several customers have reached out to us and let us know not only how valuable the Grasshopper virtual phone system has been to their non-profit organization but also how they actually use it.
Three Ways Grasshopper Can Help Non-Profit Organizations:
Phone Number for Volunteers
Volunteers are an integral part of many non-profit organizations. They help work the phones, run events, organize fundraisers and much more. With tight budgets, not all non-profits can afford to provide phones to every volunteer, and trying to keep track of everyone's cell phone number can be next to impossible. With Grasshopper, no additional phones are necessary.
You can create extensions in minutes and calls can be forwarded to any number on any phone. Have an event? Using your Grasshopper toll free or local number, simply create extensions and have the calls forward to your volunteers' cell phones. The same extensions can be used for any event. All you have to do is change the forwarding number.
Fundraising/Event Information
Wouldn't it be great if you could give people all the information they needed without ever having to answer a call? With informational extensions, you can give people information they need on events, fundraisers, the company and more. Simply get your nonprofit organization set up with our VoIP phone system, record your greetings and upload them to your account. Give callers hours, dates, directions and more.
Taking Donations
Question & answer extensions makes receiving donations simple, since you don't have to worry about being out of the office and missing calls. With a VoIP phone, you can easily set up question & answer extensions, to which your callers will hear a series of questions they can respond to. A voicemail will then be compiled and emailed to you with all of the information the caller provided. This allows you to create a dedicated extension for donations and gather the info you need from callers so donations can be taken 24/7.
Are you interested in learning more about what Grasshopper can do for your non-profit organization? Try Grasshopper Today!