Grasshopper vs. Dialpad
A few reasons why Grasshopper is the obvious choice among Dialpad competitors:
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See why Grasshopper is the best Dialpad alternative.
All the communication tools your business needs to sound big and grow bigger.
Affordable pricing for any small business
Grasshopper is a cheaper alternative to Dialpad. As your business grows, Grasshopper grows with you as you can add unlimited users at no extra cost. With Dialpad, you are required to pay per user. If you have 2 users on your account, the lowest Dialpad plan will cost you $40 a month.
Grasshopper provides 24/7/365 sales and customer support no matter what plan you’re on
You have to upgrade to Dialpad's Pro or Enterprise plans in order to get phone support. Grasshopper also has many channels, available 24/7, that you can go through for support such as phone, email, a dedicated support site, Twitter, Facebook and chat! Also, all new Grasshopper customers receive a call from one of our Customer Care agents to help onboard them with their new account. We’re here to help you!
Simple, full feature plans with no hidden costs
Dialpad users will have to upgrade to a more expensive Pro or Enterprise plan in order to access the full suite of features such as voicemail transcription, full call-routing capabilities and enhanced support. Dialpad doesn’t offer a fax feature while Grasshopper includes inbound Virtual Fax on all plans, making it a great value for money.
Multiple types of numbers for your business
With Grasshopper, you can choose a vanity number to represent your business. Dialpad does not offer the ability to get a vanity number. Grasshopper gives you the ability to have more than one toll-free, vanity or local number. You can even have one of each! Dialpad only includes one number per user and also charges a monthly fee if you want a toll-free number.
A virtual phone system in your pocket.
Grasshopper gives you the features you need to stay connected on the go.
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Business Texting
Provide updates and quick replies via text messaging on your business number.
Call Forwarding
Route business calls to your personal phone or to another team member.
Voicemail Transcription
Get your voicemails transcribed so you can read them without having to listen to the message!
VoIP/Wi-Fi Calling
Use your internet connection to make and receive calls when cell reception is poor.
Voicemail
Set up a voicemail for business calls and get MP3s of your messages through email.
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Virtual Fax
Have incoming faxes delivered as PDF attachments right to your email inbox.
Extensions
Give employees or departments extensions with their own call forwarding rules.
Custom Greetings
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Call Transfers
Place callers on hold and even transfer them to another number when needed.
Reporting
Keep your finger on the pulse of your business with detailed call reports.
Business Phone Number
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Instant Response
Automatically send a text to new callers when you can’t answer their call.
Ruby Receptionist
Live US-based receptionists can help answer your Grasshopper calls!
Call Recording
Set up automatic recording for all inbound calls, all outbound calls, or both. Available on every extension.
Frequently Asked Questions
Like Grasshopper, Dialpad is a virtual phone system that hosts your calls in the cloud. Dialpad has many of same features as Grasshopper, though many of these are not available on their basic plans like they are with Grasshopper. They offer to keep your number, local, and international. The system is designed to work with Google Apps and Office 365. Dialpad offers two levels of plans — Standard and Enterprise.
Grasshopper is best for smaller company sizes who want to run their businesses on the go and in the cloud. Dialpad only offers desk phones for its enterprise-level solutions. GoTo Connect, a Grasshopper partner is an excellent solution for larger businesses looking for desk phones.
Both Grasshopper and Dialpad are favorably reviewed on major review sites with similar ratings and strong ease of use. To see more about Grasshopper reviews, see our reviews page.
Dialpad integrates with a few CRMs and productivity apps, including Zendesk and Salesforce. While Grasshopper offers an all-in-one business phone system, you can forward your Grasshopper number to your Google Voice, Skype for Business, etc. account.
Both Grasshopper and Dialpad offer desktop apps for every OS as well as mobile apps for iOS and Android.
Over 150,000 small businesses trust Grasshopper to communicate professionally.
We chose Grasshopper because we need all of our customer communications to be pushed to the same place.Jonathan Heuer, Home Maintenance
Having a phone number on our site increased conversion of site visitors to sign up and paid users.Allan Branch, Accountant
Grasshopper lets my company scale like never before. Now, my entire team is accessible to our customers since all employees can answer calls despite their location or time zone.Glenda Dorn, Retail Management
Grasshopper has helped me transition from being perceived as a small "mom and pop shop" to a professional business, which is a top priority for the success of my company.Jose Greer, Personal Chef
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24/7 Support
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Unlimited Minutes
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