WiFi connections are an essential part of our everyday communication process. Whether we are at home, in the office, or on-site, virtually everyone connects to a WiFi network in today’s digital world. Given that WiFi is then both accessible and affordable, it only makes sense for us to use it for making calls as well.

What is WiFi calling?

WiFi calling allows you to make and receive phone calls using a WiFi connection instead of relying on a network provider’s coverage. This means that those who use WiFi calling can enjoy uninterrupted phone calls with crystal-clear audio even when they are in areas with a poor cellular connection.

How does WiFi calling work?

WiFi calling uses Voice over Internet Protocol (VoIP) technology to convert your voice into data packets and transmits them to the receiver's device using the Internet. It is simple and convenient, requiring only a compatible network provider and device.

When can you use WiFi calling?

WiFi calling enables businesses to make calls from locations with poor network coverage, such as an office basement or remote warehouse. A good example of when WiFi calling comes in handy can be seen in use cases where entrepreneurs based in outskirt areas need to regularly contact their customers.

For instance, a freelance graphic designer working from a remote location can use WiFi calling to contact clients. They can easily make calls to brainstorm ideas or discuss edits while enjoying high-quality audio for just a fraction of the cost.

Being able to speak with customers from any location and at any time improves the overall experience for both parties and promotes collaboration. This directly impacts relationships and helps businesses progress with a simple yet effective phone call.

What entrepreneurs need to know about WiFi calling vs other call services

WiFi calling is sometimes confused with other types of call services, such as VoIP or cellular calls. Although there are some similarities between them, WiFi calling has a few key differences.

Difference between WiFi calling and VoIP

While both WiFi calling and VoIP rely on the Internet, WiFi calling needs to be connected to a specific phone number, whereas VoIP can be used without being tethered to a phone number or SIM card.

This flexibility allows VoIP to be used on multiple devices and creates opportunities to leverage advanced features like multi-line calling, making it ideal for large businesses with complex needs. Learn more about VoIP calling.

Difference between WiFi calling and cellular calling

Cellular calling is the conventional calling method that relies on mobile network infrastructure. In this method, signals are transmitted from your phone to a cell tower, and then ultimately routed to the intended receiver’s device.

Cellular calls are limited by the network provider’s coverage areas, whereas WiFi calls allow users to seamlessly switch between cellular and WiFi connections to leverage whichever network is stronger.

Pros and cons of WiFi calling for entrepreneurs

Deciding whether to opt for VoIP, cellular, or WiFi calling depends on your business’s unique needs and preferences. To better understand if WiFi calling fits the bill for you, let’s look at both its pros and cons.


WiFi calling allows entrepreneurs to stay connected in areas where cellular reception is weak, making sure they can contact customers from any location. Relying on a WiFi connection also helps with more than just making calls, with messaging features and options to scale as your business grows.


Using WiFi in a public or crowded area may lead to an unreliable and patchy connection, resulting in unfavourable customer experiences. Additionally, when a WiFi connection is weak you may need to switch to cellular data, which then drives up phone charges. Also keep in mind that if your device or service provider does not support WiFi calling, you will not be able to utilize this feature.

Tips for a smooth WiFi calling experience

Keep an eye on your data usage as WiFi calling automatically switches to cellular data when the WiFi connection is weak. This can result in hefty charges if you are not careful! To avoid doing this, keep these three tips in mind:

  1. Double-check if you are connected to a WiFi network before making phone calls to prevent extra charges.
  2. Choose a data plan that provides enough bandwidth to meet your average usage whenever you are not connected to the WiFi.
  3. Purchase a good WiFi package that aligns with your business requirements and budget.

How to enable WiFi calling on your mobile device

To turn on WiFi calling on your Android device, go to:

Settings > Connections > WiFi Calling > toggle WiFi Calling to ‘on’

To turn on WiFi calling on your iOS device, go to:

Settings > Cellular > WiFi Calling > toggle WiFi Calling to ‘on’

Can WiFi calling benefit your small business?

WiFi calling is ideal for small businesses because it provides the flexibility to call and text from anywhere. However, whether WiFi calling is the best option for you depends on multiple factors such as the cost of subscribing to a WiFi package or if your device supports this feature.

Learn more about how you can make business phone calls with Grasshopper’s VoIP and WiFi calling service. With an array of advanced features offered at an affordable price, Grasshopper empowers you to improve and grow your business with ease and simplicity.

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