As many of you are already aware, our systems are down and have been down for an extended period of time. We understand that this outage is extremely frustrating to you. We have our entire team and a number of outside experts working to address this situation. Please be assured, everything that can be done is being done.
Currently all of our systems are down and we are working to bring our disaster recovery site back online as quickly as possible to restore your service. At this time, we don't have an estimate on how much longer we'll be down.
Unfortunately, our efforts are being slowed by a few complicating factors:
We are running in our disaster recovery site and this is not a normal practice for us – this is leading to some unforeseen issues.
We are experiencing internal network issues at our disaster recovery site.
Thank you for your patience as we put all of our efforts into resolving this situation. We'll send out an email once our systems are back online with full details about what happened and what we're prepared to do about it.