How to set up on hold music:
Grasshopper lets you select an existing track or upload a new one.
Get Grasshopper
Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!
Keep callers on the line.
Engage customers with on hold music or simply transfer the call with Grasshopper.
What are the on hold options for Grasshopper?
Grasshopper offers live transfers and hold music for inbound calls. You can choose from several tracks or upload your own music.
It’s easy to transfer a customer without dropping the call. You can transfer to another extension or phone number, two ways: Blind or Supervised. Blind automatically transfers the call, while Supervised lets you speak with the recipient first. This is great for sharing context so your teammate is ready to take it away!
Grasshopper makes it easy to set up call forwarding on your business line.
What are the benefits of on hold music and call transfers?
- Entertain your customers while they wait so they stay on the line.
- Inform callers of what’s new at your company by playing a custom recording.
- Tag team a sales call or simply pass it on when you don’t have time to talk.
- Route wrong-number calls to the right extension without asking the customer to redial.
- Easily transfer calls by simply pressing “##”.
Grasshopper offers on hold options and so much more.
All the communication tools you need to sound big and grow bigger.
Holding or transferring a business call is just one small part of Grasshopper. When you sign up, you also get access to:
- A full virtual phone system with VoIP, call forwarding, custom greetings and more.
- Toll-free, vanity and local numbers that help you build your brand.
- SMS texts that you can send and receive on your business number.
A virtual phone system in your pocket.
Grasshopper gives you the features you need to stay connected on the go.
Business phone number
Select from our inventory of vanity, local, or toll-free numbers - or port your own number for free.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Add users easily
Add multiple users with their own extensions and quick set up guide.
Send business texts
Provide updates and quick replies via text messaging through your business number.
Desktop and mobile apps
Stay connected with Grasshopper on your desktop, iPhone, or Android device.
24/7 support
Access live help agents at any time, by phone or chat.
Grasshopper gives you the features you need to stay connected on the go.
Call forwarding
Send business calls to your personal phone or to another team member.
Call recording
Set up automatic recording for all inbound and outbound calls - on every extension.
Custom greetings
Record personalized messages to welcome your customers.
Accept simultaneous calls
Take multiple calls at once so customers are never left waiting.
VolP/Wi-Fi calling
Use your internet connection to make and receive calls when cell reception is unreliable.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Grasshopper gives you the features you need to stay connected on the go.
Instant text response
Automatically send a text to new callers whenever you can't pick up.
Easy access voicemail
Receive voicemail as digital audio recordings sent to your email.
Voicemail transcription
Receive read-outs of voicemail over email for quick scannability.
Conversation filters
Customize your view-filter by calls, texts, voicemails, or see everything in one place.
Receive virtual faxes
Connect your email to your phone number to receive incoming faxes as PDF files.
Grasshopper gives you the features you need to stay connected on the go.
Setup assistant
Customize your extensions, greetings, call flow, permissions, and more in a simple guided set up.
Business hours
Automatically direct your callers based on a pre-set schedule for open and closed hours.
Incoming call control
Screen callers, block calls, and set up custom schedules for your business operations.
Contacts management
Clearly identify personal from business contacts with dedicated lists.
Reporting
Receive easy-to-read success reports that dive into every aspect of your calls.
Exclusive discounts
Save on essential small business services like LegalZoom, WordPress, and Ruby.
Grasshopper gives you the features you need to stay connected on the go.
Additional extensions
Position yourself with a larger footprint by adding department and/or employee extensions. ($3/month each)
Additional phone numbers
Add more Grasshopper numbers anytime, without having to change your plan. ($9/month each)
Call blasting
Ring each line simultaneously to reduce wait times and increase customer satisfaction. ($9/month)
Professional voice actors
Make the right first impression with polished greetings by professional voice actors in English, Spanish, or French. ($75/order)
International calling
Select an international calling plan that works best for your business.
Virtual receptionist
Never miss a call by adding live, US - based receptionists. (30% off your first month)
Frequently Asked Questions
Keep callers happy while on hold with Grasshopper.
Grasshopper offers hold music, and transfer capabilities to help you manage calls.