How to track your call analytics:
Grasshopper makes it simple to get data on your business call history.
Get Grasshopper
Choose a toll-free or local number and select a plan that fits your needs.
Keep track of your calls with VoIP analytics.
Know your business communication inside out with detailed call tracking analytics metrics from Grasshopper.
What VoIP analytics does Grasshopper offer?
Grasshopper has three different types of reports that let you dive into every aspect of your calls and see how your business is doing.
Usage Reports let you view metrics, like average call length. Detail Reports offer information about calls during a given period, from caller IDs to extensions to destination numbers. Finally, Activity Reports provide an overview of calls by type, such as voicemails, hang-ups or faxes.
What are the benefits of call tracking metrics and analytics?
- Keep an eye on company performance with detailed numbers on call activity.
- See whether employees are answering calls and having conversations.
- Easily check for missed calls or hang-ups that you should respond to.
- Better understand the customer profile of your inbound callers.
Grasshopper is the simple choice for detailed call analytics.
Run custom call reports and track your growing business.
In addition to usage reports, Grasshopper comes with many great communication features:
- A full virtual phone system with VoIP, call forwarding, custom greetings, and more.
- Toll-free, vanity and local numbers that help you build your brand
- SMS texts that you can send and receive on your business number
A virtual phone system in your pocket.
Grasshopper gives you the features you need to stay connected on the go.
Business phone number
Select from our inventory of vanity, local, or toll-free numbers - or port your own number for free.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Add users easily
Add multiple users with their own extensions and quick set up guide.
Send business texts
Provide updates and quick replies via text messaging through your business number.
Desktop and mobile apps
Stay connected with Grasshopper on your desktop, iPhone, or Android device.
24/7 support
Access live help agents at any time, by phone or chat.
Grasshopper gives you the features you need to stay connected on the go.
Call forwarding
Send business calls to your personal phone or to another team member.
Call recording
Set up automatic recording for all inbound and outbound calls - on every extension.
Custom greetings
Record personalized messages to welcome your customers.
Accept simultaneous calls
Take multiple calls at once so customers are never left waiting.
VolP/Wi-Fi calling
Use your internet connection to make and receive calls when cell reception is unreliable.
Customized extensions
Give employees or departments extensions with their own call forwarding options.
Grasshopper gives you the features you need to stay connected on the go.
Instant text response
Automatically send a text to new callers whenever you can't pick up.
Easy access voicemail
Receive voicemail as digital audio recordings sent to your email.
Voicemail transcription
Receive read-outs of voicemail over email for quick scannability.
Conversation filters
Customize your view-filter by calls, texts, voicemails, or see everything in one place.
Receive virtual faxes
Connect your email to your phone number to receive incoming faxes as PDF files.
Grasshopper gives you the features you need to stay connected on the go.
Setup assistant
Customize your extensions, greetings, call flow, permissions, and more in a simple guided set up.
Business hours
Automatically direct your callers based on a pre-set schedule for open and closed hours.
Incoming call control
Screen callers, block calls, and set up custom schedules for your business operations.
Contacts management
Clearly identify personal from business contacts with dedicated lists.
Reporting
Receive easy-to-read success reports that dive into every aspect of your calls.
Exclusive discounts
Save on essential small business services like LegalZoom, WordPress, and Ruby.
Grasshopper gives you the features you need to stay connected on the go.
Additional extensions
Position yourself with a larger footprint by adding department and/or employee extensions. ($3/month each)
Additional phone numbers
Add more Grasshopper numbers anytime, without having to change your plan. ($9/month each)
Call blasting
Ring each line simultaneously to reduce wait times and increase customer satisfaction. ($9/month)
Professional voice actors
Make the right first impression with polished greetings by professional voice actors in English, Spanish, or French. ($75/order)
International calling
Select an international calling plan that works best for your business.
Virtual receptionist
Never miss a call by adding live, US - based receptionists. (30% off your first month)
Frequently Asked Questions
Call metrics give you the bigger picture.
Get insights into your business communication with call tracking metrics from Grasshopper.