When you’re running a small business, you become a master of juggling—calls, emails, orders and the million other surprises each day brings. Luckily, building a professional presence doesn’t mean you need a magic trick or a big budget. The real secret? Choosing the right tools that make business life easier and maybe even a little more fun.

Grasshopper is designed for entrepreneurs and small business owners like yours. With a simple app and dedicated business phone number, Grasshopper keeps business and personal calls separate, so you can stay organized and connected with customers no matter where you are.

This guide will introduce you to Grasshopper’s essential features and the powerful add-ons that support your business. You’ll see how a few key features can make customer communication simple and help you focus on what matters most, serving your clients and reaching your goals.

Core Features to Power Your Business

Each Grasshopper plan comes with a set of essential features to help you run your business smoothly and look professional. Let’s look at how these features can support you and your team every day.

Business Phone Number

Your business number is often the first way customers meet your brand. Grasshopper lets you pick a number that fits your style.

• Local Numbers let you show up as a friendly local business and win trust down the block.
• Toll Free Numbers give your business a national presence and let anyone reach you for free from anywhere in the country.
• Vanity Numbers make you unforgettable, so your number will always stick in customers’ minds (think 1 800 FLOWERS).
• Number Porting is a simple process that allows you to transfer a phone number (that you already own) to Grasshopper.

Extensions

Even a one person business can look like a polished company. With Grasshopper, you create extensions for team members or departments (for example, press 1 for Sales, 2 for Support, or 3 for Denise). No matter your business size, callers get routed straight to the right person, every single time.

Call Forwarding

Never worry about missing a caller. Call Forwarding sends your business calls to any phone number you choose - your cell, your home, or a teammate’s line. Wherever you are, you and your team can always answer, so customers never feel ignored.

Custom Greetings

First impressions count. Record your own custom greeting to turn every call into a warm, professional welcome. Whether it be welcoming the caller to your business, stating your hours of operation, or running through extension options, your caller will know they’ve reached the right place.

Business Texting

Texting is quick and customers love it. Grasshopper lets you send and receive texts on your business number, so chats stay organized, and your personal number stays private. It’s perfect for reminders, order updates, or zippy answers to questions.

Voicemail Transcription & Voicemail by Email

Tired of listening to voicemails? Grasshopper’s voicemail transcription turns spoken messages into text and pops them into your email. You can skim, sort and reply fast – so you can get back to business.

Desktop & Mobile Apps

Work from your desk or on the go. Grasshopper’s apps gets your business number on your personal device, so you can call, text and check voicemail right from your computer or smartphone. No additional devices, no complex setup, and no IT support required.

Simultaneous Call Handling

Don’t let busy days trip you up. If you’re already on a call, new callers will be automatically routed to the next available team member with simultaneous call handling. Helping to ensure your customer always reaches someone on the team.

Supercharge Your Growth

As your business takes off, your communication needs might grow. Grasshopper offers additional features to help you handle more calls and keep things running smoothly.

Extra Numbers and Extensions

Business booming? Whether it be expanding into a new area and need another local phone number, or adding a team member with a dedicated extension, adding phone numbers and extensions is easy within your admin portal. Grasshopper makes sure your phone system is ready to adapt with you and your business, no matter what’s next.

Call Blasting

Need speedy answers? Call Blasting rings as many as fifteen lines at once when receiving an incoming call. Whoever answers first takes the call, so customers reach you fast. It’s awesome for support or sales teams, where timing means everything.

Get Started with Grasshopper Today

Grasshopper delivers the must-have communication tools that help small business owners look sharp and stay organized, all without the fuss. The setup assistant makes getting started painless and friendly, every step of the way.

With Grasshopper, work stays at work and life stays life. You get simple, powerful features that help you keep your balance and present your best self to customers. Whether you’re just starting out or planning to grow, Grasshopper gives you flexibility and support for every stage of your journey.

Ready to make communications easier and your business more professional? Check out Grasshopper’s plans to find your perfect match.