Some days, it feels like customer conversations come at you all at once.

A missed call you need to return. A voicemail saved while you're busy. A text from a customer asking for an update. A teammate wondering if anyone has followed up with the customer yet.

When your business runs on quick responses and clear communication, staying on top of every conversation can start to feel like a job of its own.

Grasshopper's latest features are built to solve for these frustrations. With new updates designed to help you move faster, stay organized, and respond more confidently, Grasshopper is making it easier to manage customer conversations wherever work happens. Whether you're trying to track details, prioritize follow-up, or make sure every caller gets a professional experience, these features are built to support the pace of small business.

All the Details. None of the Guesswork.

You should not have to replay an entire call just to find one piece of information.

With Call Recording and Transcripts, it is easier to revisit important details like a quote, an address, a timeline, or a customer request. Instead of digging through notes or relying on memory, you can quickly review what was said and get the answers you need.

And those recordings and transcripts are not sitting in a separate place. They are automatically added to the same shared inbox where you manage calls and texts. That means every interaction lives in one unified thread.

So when multiple people are handling customer communication, everyone can see the full picture, including what was said on the call. No more guessing who followed up. No more repeating questions. Just a clear, complete view of the conversation and what needs to happen next.

Fewer missed details. Faster follow up. Less backtracking.

Know What Matters Before You Even Listen

Not every voicemail is equally urgent. Not every callback should happen in the same order.

AI Sentiment will help you quickly understand the tone behind a call or voicemail—so you can spot the conversations that sound urgent, neutral, excited, or routine without having to sort through everything blindly.

AI Call Summaries are also on the way, automatically pulling out the key points and next steps from a conversation. So instead of trying to remember what was promised or scrambling to write notes while multitasking, you'll have a quick recap ready to review.

It's all about helping you decide what needs attention first—and giving you the context to act on it faster.

Smarter prioritization. Cleaner follow-up. Less manual work.

Always Answered. Always Professional.

Every missed call is a missed opportunity.

But being available every second of the day isn't realistic, especially for small business owners who are busy doing the actual work.

With expanded virtual receptionist options, you'll be able to choose the kind of coverage that works best for your business—AI-powered receptionists, live receptionists, or a hybrid approach. That means calls can still be answered promptly and professionally, messages can be captured accurately, and customers can get a better experience even when you can't pick up.

So whether you're in the middle of a job, helping another customer, or done for the day, your business still sounds responsive and reliable.

Faster Access. Built-In Protection.

Whether you need to check a message, return a call, or look up a conversation, Passkey makes it faster to access your account by using built-in device authentication like Face ID or fingerprint recognition. No waiting for login codes. No trying to remember your password. Just a more seamless way in.

Because Passkey uses secure, device-based authentication, it also helps reduce the risk of phishing and password-related breaches. And as the only provider in our category currently offering Passkey login, Grasshopper gives you an added layer of protection without adding extra steps.

It's a small change that can make a big difference when your day is already moving fast.

How These Features Work in Real Life

These updates are designed to solve real communication challenges small businesses deal with every day. Here's how each one can be applied.

Call Recording and Transcripts

Calls often include details you'll need later, but not always at a moment when you can stop and write everything down.

See it in action:
A customer calls to ask about pricing, timing, and a service add-on. Later, instead of replaying the full call, you read the transcript, find the exact details in seconds, and send a more accurate follow up.

Or imagine a teammate jumping into the conversation later. Instead of asking you what was discussed, they can quickly review the recording and transcript, understand what was promised, and know exactly what the next steps are. Everyone stays aligned without extra back and forth.

AI Sentiment

Some customers are easygoing. Some are time-sensitive. Some are frustrated. AI Sentiment helps you tell the difference faster.

See it in action:
At the end of the day, you check your voicemails. Instead of listening to every message in order, you can quickly identify the urgent ones and return those calls first.

AI Call Summaries

When conversations stack up, even the important ones can start to blur together. AI Call Summaries help you keep track of what was discussed and what happens next.

See it in action:
You finish a string of customer calls and need to send follow-ups. Instead of piecing together notes from memory, you review the summaries and respond with clear, accurate next steps.

Virtual Receptionist Options

You can't always answer immediately, but that doesn't mean the call should go unanswered.

See it in action:
During business hours, you are with a customer, on a job site, or driving between appointments. A live virtual receptionist answers on your behalf, captures key details like the reason for the call and preferred timing, and helps ensure urgent requests are handled quickly so you do not miss an opportunity.

After hours, AI Virtual Receptionist can step in to answer common questions, gather information, and log follow ups for you. When you start your day, you have a clear summary of who called, what they needed, and what action to take next.

No generic voicemail. No missed context. Just a professional experience around the clock.

Passkey

Passkey gives you a faster, more secure way to access your account. Instead of dealing with forgotten passwords or waiting on login codes, you can sign in quickly using built-in device authentication. It's a smoother experience for busy business owners, with added security built in.

See it in action:
You're about to return a customer call and want to quickly review the transcript first. You open the Grasshopper app and instantly login using Face ID through Passkey to get the context you need without the extra steps slowing you down.

Built for the Way Small Businesses Actually Work

The big idea behind this release is simple: your phone system should help you keep things moving.

It should help you remember what was said, see what matters first, stay aligned as a team, and make sure your business sounds professional even when your day gets hectic.

That's what this Spring Release is designed to do.

Because when your communication tools are easier to use, more intelligent, and built for real life, every customer conversation feels a little more manageable.

This is Grasshopper's Spring Release. Designed for momentum. Built for confidence.