How Michele Built a Dream Travel Agency with Grasshopper
When Michele started Destination by Design, her East Coast based travel agency, it was just her and her passion for crafting personalized travel experiences. She knew she wanted to bring families and adventurers unforgettable vacations, but like many small business owners, she faced challenges as her dream grew into a full-fledged operation. “We are small but mighty,” Michele shares. As her business expanded, she realized that keeping up with calls, staying connected on the go, and presenting a professional image was quickly becoming a requirement.
Managing the increasing demand for her services became Michele’s biggest hurdle. She wanted to maintain that personal touch, and that meant finding a reliable, affordable solution to keep her communication smooth and her client service top notch. “Presenting a professional image was so important to me. I wanted our clients to trust us completely and feel like they were working with seasoned professionals,” Michele recalls. The team spread out across different locations, coordinating calls and keeping expenses in check added new challenges. Michele needed a solution that could keep everyone connected.
Grasshopper provided the perfect solution for Destination by Design. With features like customizable extensions, app-based mobility, and call monitoring, Michele’s growing team could stay connected anytime, anywhere. “Because Grasshopper is app based, we can use it over Wi Fi and truly work from anywhere in the world.” Michele explains. “Grasshopper gives us the tools to look just as polished as the big brands without losing our small business touch.” The ability to route calls effortlessly and monitor conversations also meant higher quality control and a more personalized client experience, with no detail slipping through the cracks.
Today, Michele leads a dynamic team that helps travelers create unforgettable memories, all while keeping the personal, family run touch that makes her agency special. For other small business owners, freelancers, or teams looking to grow without breaking the bank, Michele has some advice: “Grasshopper helps us keep costs low while still giving our business everything we need.” She adds, “If you want to look professional, stay connected, and grow your business all for an affordable price, Grasshopper is the way to go.”
If Michele’s story resonates with you, check out her full story here and discover how Grasshopper can help your business shine, no matter its size. Make every call count and see what Grasshopper can do for you today!
