Empowering an Evolving Workforce with Grasshopper
Marcus Johns is a visionary leader at the helm of an organization that empowers and places talented individuals across Canada, ensuring their skills are matched with the right opportunities. His team is diverse and dynamic, collaborating across multiple locations with both full-time team members and contractors. As his business grew, Marcus quickly realized the importance of operational flexibility and the need for a communication system that could scale effortlessly alongside them.
Early on, Marcus’s team faced a few challenges - managing a remote workforce, staying connected with over 20 people (including contractors), and preserving legacy phone numbers . He needed a communication solution that was robust yet affordable, easy to set up, and free from old-school telecom contracts. Traditional systems just wouldn’t cut it. According to Marcus, the top priority was finding a platform that provided seamless communication. Once Marcus found Grasshopper, he explains, “I find it just gives us greater flexibility.”
Grasshopper’s virtual phone system completely transforms how Marcus’s organization manages communication. With Grasshopper, Marcus and his team found a phone system that was intuitive, scalable, and perfectly suited for a distributed workforce. As Marcus’s contractor needs change, he can seamlessly adjust the number of users on Grasshopper, confident that his phone system costs won't rise, no matter how his team evolves. “I'm giving you an extension. It's seamless,” Marcus shares. “I’m not providing a computer or a cell phone; I’m simply giving you an extension. It’s seamless. You can download the app on your computer or phone, and it still feels like you’re part of our organization.” This feature became critical in fostering a sense of inclusivity and unity for remote team members.
Grasshopper’s practical features like easy-to-set-up extensions, voicemail-to-email functionality, custom greetings, and the ability to manage users anytime, anywhere, have empowered Marcus’s team to maintain strong communication without missing a beat. The system’s flexibility has also allowed him to leave behind legacy telecom systems gracefully. “Grasshopper allows us to leave like a legacy brand back there with an old phone number and it still rings through,” Marcus says .
What’s more, Grasshopper’s responsive support team has earned Marcus's trust. “Whenever I’ve had even the most trivial question, someone from tech support responds within a reasonable time. They actually listen to me instead of giving a generic template response, and they always come back with a real solution,” he explains. This level of service has made his experience with Grasshopper smooth and reassuring.
Grasshopper has not only met but exceeded the needs of Marcus’s evolving organization, enabling them to focus on their mission and continue empowering people across Canada. To learn more about Marcus’s journey and how Grasshopper can help your team, check out his full story here.
