Simultaneous call handling is phone system feature that forwards callers to the next available forwarding number when they reach a line that’s currently busy or not answering.
With simultaneous call handling, instead of getting a busy signal, the caller hears the normal ringtone so they stay on the line – and so that your team doesn’t miss their call. This makes high call volume much easier to manage.
Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!
Add the phone number of each team member.
Calls will automatically forward until someone from your team answers!
Automated call handling helps your business take every call, but Grasshopper can help you with even more, including:
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Provide updates and quick replies via text messaging on your business number.
Route business calls to your personal phone or to another team member.
Get your voicemails transcribed so you can read them without having to listen to the message!
Use your internet connection to make and receive calls when cell reception is poor.
Set up a voicemail for business calls and get MP3s of your messages through email.
Take calls from multiple people at the same time so no one hears a busy signal.
Have incoming faxes delivered as PDF attachments right to your email inbox.
Give employees or departments extensions with their own call forwarding rules.
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Screen callers, block calls and set up custom schedules for your business hours.
Place callers on hold and even transfer them to another number when needed.
Keep your finger on the pulse of your business with detailed call reports.
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Automatically send a text to new callers when you can’t answer their call.
Live US-based receptionists can help answer your Grasshopper calls!
The settings for handling calls with Grasshopper are underneath the Extensions tab in your online account. Choose your extension, click Edit, and hit the button to add forwarding numbers. You can then adjust the forwarding order, when that number is available and how Grasshopper should handle calls to that number.
Up to a maximum of 15 phone numbers per extension. Each number rings in order for the number of seconds you specify. Keep in mind that the more numbers you add, the longer a customer may wait!
You can easily change the ring time for your forwarding numbers so that callers don’t wait too long on each attempt. For a small extra fee, you can also have calls ring all your forwarding numbers simultaneously through our Call Blasting feature to cut down on call handling time.