Allow callers and employees access to information 24/7
Allow callers and employees access to information 24/7
More Amazing Grasshopper Features
Give callers information when they call you
Directions, product information & more
Customize your message for your business
Informational extensions are easy to set up
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How do Informational Extensions work? Informational extensions (formerly VMEs) are a tool used to give callers more information about your company, your products, and services, using a menu tree of info-only extensions. There are three main informational extensions that can be activated on your account. Each of these three extensions has 5 sub-extensions, and each of those has 5 additional sub-extensions. Normally, pressing 1 from the main greeting will take the caller to extension 701; 2 to extension 702; and 3 to extension 703. However, if extension 1 is activated as an informational extension and extensions 2 and 3 aren’t , then pressing 1 will take callers to that extension and pressing 2 or 3 will take callers to extensions 702 and 703, respectively.
What are Informational Extensions?Informational extensions allow callers to access important information such as directions to your store, a description of your product or your hours of operation 24/7.