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Ring Central vs Grasshopper

Virtual PBX Comparisons

What is RingCentral?

RingCentral is a cloud based phone system that has similar features to Grasshopper. It has tollfree and local numbers, as well as the ability to deploy extensions. RingCentral’s offerings are comprised of RingCentral Office, RingCentral Mobile, and RingCentral Fax.

What are some key differences between RingCentral and Grasshopper?

Support: Both Grasshopper and RingCentral offer 24/7 support. The Grasshopper support team is based in the United States, while RingCentral’s is abroad.

Fax: RingCentral offers the ability to send and receive faxes over the internet. Grasshopper includes inbound faxing, but not outbound.

Features and Minutes: Grasshopper and RingCentral have differing plan structures which include different features and minutes.

Why should I choose Grasshopper over RingCentral?

A mobile focus: Unlike RingCentral, Grasshopper does not require any pre-configured phones for any of our plans. Grasshopper works with any home, office or cell-phone. Grasshopper has a mobile focus and is committed to providing the best possible features for mobile use.

Multiple Numbers: Each RingCentral plan includes one toll free or local number. The Grasshopper Grow and Max plans include multiple numbers (Grow plan includes 2 while the Max plan includes 3).

Customer Service: Both RingCentral and Grasshopper have 24/7 customer support lines.

Grasshopper’s support is based in Florida, while RingCentral’s is offshore. Grasshopper encourages customers to call anytime they have an issue, while RingCentral encourages users to find the answer on their website, open a case, or ask the community.

Great features: RingCentral and Grasshopper both offer great features, perfect for any startup or small business. Grasshopper’s customers report that the ability to have multiple extensions, call forwarding, transcripted voicemail services, and 24/7 customer support are the reasons they love Grasshopper.

How much does it cost?

RingCentral and Grasshopper have comparable costs, but different structures with different features. For this reason, it’s difficult to compare the two side by side. Before making a decision, make sure you’ve assessed what aspects of a phone system are most important to your business.

RingCentral Office
2-19 Users 20-99 Users 100+ Users
$29.99/month per user $21.99/month per user $19.99/month per user
RingCentral Mobile
Pro ProPlus ProPower
$9.99/month $19.99/month $24.99/month
Grasshopper
Pay As You Grow RAMP GROW MAX
$12/month $24/month $49/month $199/month

What do other people think?

“Grasshopper can be used from any location and on up to six extensions. With options such as having a toll-free number, a local number, or multiple extensions, a small business can turn itself into a professional, functioning, office on the go.” –Top Consumer Reviews

“RingCentral vs. Grasshopper: When we break it down, Grasshopper is much easier to use than RingCentral and actually much more affordable. Although we've enjoyed RingCentral during the early days of Virtual Phone and Fax Systems, it appears that a new service has taken its place. Grasshopper.” –ReviewSync

“I tried RingCentral, a virtual phone system that lets you create multiple mailboxes and forward them to a variety of places, but ultimately ditched it … So in the end I went back to Grasshopper, a phone system I’ve been using for my own virtual law firm for a number of years. Each month we’re looking at a significant cost savings over a ‘regular’ phone system. More important, though, is the fact that the entire firm is now location-independent.” –Jay Fleischman, Legal PracticePro