eVoice vs Grasshopper
Virtual Phone Comparisons
eVoice is a virtual phone service that offers customers a virtual phone number. Calls to this number can be forwarded to another number or phone. eVoice includes call forwarding, auto attendant, and call screening features. eVoice also offers call recording, conference calling, and voicemail services.
The company is owned by j2 Global Communications, which also owns Onebox, PhonePeople, and eFax.
What is the difference between eVoice and Grasshopper?
eVoice and Grasshopper are similar, but there are a few features that set them apart.
- Unlimited extensions: Grasshopper offers unlimited extensions so that your phone system can grow alongside your company. Each employee can have their own extension, voicemail and transcription services. They can also forward calls to whatever line is most convenient. eVoice’s biggest plan caps at 15 extensions.
- Vanity and 800 numbers: Grasshopper offers true 800 numbers and vanity numbers with all plans (a $30 activation fee is required for each), while eVoice only offers vanity numbers with their $79.99/month plan.
- Business SMS: Grasshopper’s features include Business SMS, or texting, while eVoice doesn’t currently offer SMS
- Support: Grasshopper has 24/7 domestic support, eVoice also offers 24x7 phone support and has a Live Chat assistance. eVoice’s support system is much less extensive than the service at Grasshopper.
How much does it cost?
eVoice and Grasshopper have comparable costs, but different structures with different features. For this reason, it’s difficult to compare the two side by side. Before making a decision, make sure you’ve assessed what aspects of a phone system are most important to your business.
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|Pay As You Grow||RAMP||GROW||MAX|
Why should I choose Grasshopper?
Grasshopper offers many more features than eVoice, including unlimited extensions, business SMS, and 800 and other vanity numbers. Also, when you purchase a number from Grasshopper you own it and can take it with you if you leave, eVoice technically owns all the numbers you get from them.
What are others saying?
“[eVoice’s] simple approach may be too simple for many. This puts them at a distinct disadvantage to their competitors when you consider the price difference. No queuing, no internet faxing, and no call from web.” -Virtual Phone System Reviews
“Ideal for the small and medium size business, eVoice is a nicely stacked service, but the low number of phone number extensions that come with the various packages and the inability to import contacts and acquire international numbers may prove irksome.” -PC Magazine
“Grasshopper offers a really cool feature to allow you to program the days and hours of day you want each phone number tried when using the find me/follow me feature. This offers users a lot of flexibility when out of the office.” -Virtual Phone System Reviews