Information Week reported today that a new study from Yap.com shows Americans receive 70 billion voicemail messages per year. More than that, those 70 billion messages resulted in one billion hours of people’s time (recording, managing & listening). That’s crazy!
The author of the article, Eric Zeman, goes on to discuss how much he dislikes dealing with voicemails and it turns out he’s not alone. According to the study:
15% dislike navigating the menu to delete their voicemail
13% dislike having to take notes about the voicemail
12% dislike the fact they feel obligated to call the person back
10% dislike they can’t listen to the message during meetings or in noisy places
In today’s fast-paced world, where text messaging & emails are replacing voicemail, it’s not surprising that people don’t want to listen to their messages. Think about it, one billion hours of time!
Here at Grasshopper, we came out with a solution for this last year – Read Your Voicemail. The feature transcribes your voicemail and then emails it to you, letting you read your voicemail anywhere. No notes to take & you can get the contents of your voicemail in noisy places or meetings.
For more info on Read Your Voicemail, check out a few of our blog posts.
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Blog readers and customers know that in the past year we launched the Read Your Voicemail feature on our virtual phone system. More and more people are using the feature, which transcribes your voicemail and emails it to you. You can now even get it at signup, including a 30 day free trial!
If you haven’t checked it out, head over the features page, watch the video below or check out the following blog posts: Benefits of Voice Mail Transcription & Voice Mail When You Need It. Happy Friday!
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This past year here at Grasshopper we added Read Your Voicemail to the long list of features used on our virtual phone system. The feature has been met with a great response and we continue to have more and more people use it every day.
If you are still wondering if having your voice mail transcribed is worthwhile, let us answer that for you below. Here are four great benefits of voice mail transcription:
No calling, listening, re-listening
A friend calls you and leaves a message. Do you immediately listen to the message or do you just call them back? I can’t tell you how many people I know that call back and say, “Got your call but didn’t listen to the message.” Sometimes you simply don’t want to call and listen to the sweet voice mail lady telling you to press 1.
With business calls you can’t just ignore your voice mail like you can your personal line but that doesn’t mean you sometimes don’t want to. With voice mail transcription, you don’t have to call your voice mail and you don’t have to open the MP3 file (for our Grasshopper customers). You open your email, read your voice mail and decide what action you want to take next. Easy enough.
Posted in Voicemail | Tagged read your voicemail | 1 Comment
With the launch of Google Voice there has been a lot of talk about visual voicemail, voicemail transcription, voice to text, voicemail to email, etc. There are so many different terms it can be confusing!
Here at Grasshopper we offer a feature to our customers called ‘Read Your Voicemail‘. When a customer subscribes to this feature, they are emailed a transcription (and an MP3) of their voicemail immediately after receiving it (we offer human transcription at no extra charge for better accuracy). They can then read the voicemail on their computer or Smartphone.
However, one of the questions we often get is, ‘Do you offer visual voicemail?’ The answer to that is, it depends.
Here is how others describe ‘visual voicemail’:
Verizon
“Visual Voice Mail allows customers to see a list of all of their voice mail messages with important information, such as date and time of receipt, as well as message duration, in order to prioritize and efficiently manage their voice mail messages directly from their phones.”
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You are in the zone, ideas are flowing, work is getting done and the phone rings. You don’t want to miss an important call but you also don’t want to interrupt your work flow. With the Grasshopper virtual phone system you can see who is calling and send the caller to voice mail without worrying you are going to miss important information.
Why? Because with Grasshopper you will immediately be emailed the MP3 and the voice mail transcription (if you subscribe to the “Read Your Voicemail” feature). Voice mail is a great asset for your business and we have included some of the best ways to get the most out of it below.
Voice mail when you need it:
Out of the office?
The great thing about having Grasshopper is that you can choose when you want calls to be forwarded or when you want them to be sent to voice mail. When you are out of the office, you can have calls forwarded to your cell or home phone. Don’t want to get calls after 8 pm? Set up an after-hours greeting and send calls directly to voice mail.
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