Sonja Jacob, the Founder and Chief Cultivator at The Cultivated Word LLC, and the creator of the Grasshopper “Entrepreneurs Can Change the World” video, gives us ten tips for writing better email.
People receive more email in their inboxes today than ever before–an estimated two million email messages are sent every second–so why not make the email you send stand out for its concision and clarity? By following these ten simple steps, you’ll increase the likelihood that people will understand and act on your email.
Hit the right note.
Sounding positive over email makes people want to communicate with you in the future. Be aware of how terms such as “good” come across as, “eh, it’s ok” in email. If you’re genuinely pleased with someone’s work, avoid “good” and opt for more effusive language.
Avoid sarcasm.
Ever joke in an email only to have it misconstrued by the recipient? Email relies on fewer senses to convey messages, so you don’t see any physical clues to the meaning of words. Avoid sarcasm or jokes in email unless you know the recipient well.
Posted in Customer Spotlights, Tips & Tricks | Tagged email, tips | 1 Comment
