It recently came to my attention that one of our customers, The KARS Consulting Group, is using our Unlimited Extensions feature in a brilliant way.It recently came to my attention that one of our customers, The KARS Consulting Group, is using our Unlimited Extensions feature in a brilliant way.
As a small consulting company or freelancer with a handful of clients, your relationship with each client is imperative to the success of you and your business. Any extra effort or personal touch goes a long way.
Posted in Tips & Tricks, Virtual PBX | Tagged customer service, Small Business, tips, virtual phone system | 3 CommentsLaura Legendary, the founder and owner of of Eloquent Insights, is our featured entrepreneur and guest author this week. She gives us a look into her life and accessibility issues on the web.
You spend your days as maestro of carefully controlled chaos. Conducting conference calls, contacting clients, closing contracts. You email, tweet, blog, post profiles, and tap out text messages. 
You rehearse your elevator pitch, tune up your marketing plan and attend industry conferences. For relaxation, you consume every classic business book and must-read relevant weblog just to keep current.
Now, do it all with your eyes closed.
What makes me an unlikely entrepreneur is that I am a business owner who is blind. My success as an entrepreneur with a disability has less to do with how I feel about it, and more to do with how well I manage it.
Posted in Customer Spotlights, Entrepreneurship | Tagged customer service | 6 CommentsHi Customers & Friends,
I wanted to share with you a new initiative we are trying here at Grasshopper. It is called “Grasshopper Customers & Friends Dinner” (pretty straight forward right?). If you haven’t realized it yet we here at Grasshopper love interacting with our customers. Not only do we enjoy meeting new entrepreneurs, but some of our best business ideas have come directly from our customers.
If you have seen our “Friday Flix” you also know Grasshopper employees love good food and the occasional beer (coming soon – view of the office from Beer-Scooter Cam). So we thought, “What could we do to combine all of these things?” Hence, we arrived at “Grasshopper Sponsored Dinner”…because oh ya, everyone loves free things!
As we travel across America going to various conferences/business meetings, we are going to make an effort to have “Grasshopper Customers & Friends Dinners” along the way. Having said that, I leave you with 2 action items:
Thanks so much, and hope to see you as SkipJack’s on Thursday.
Jonathan
** jkay@grasshopper.com with any questions comments, or concerns **
Posted in Events | Tagged customer service | 1 Comment
In an effort to engage our customers and help them get the most use of our service, we at Grasshopper make sure that every new customer gets a personal phone call within the first week or so, asking them if they need any help, have any questions, etc.
As a manager, I make a handful of these calls each week and I always end up learning something new from talking to customers – seeing how they use our service to run their business and the types of questions that they have.
I really enjoy making these calls but one of the challenges I face each week is finding the time to make them.
Posted in Tips & Tricks | Tagged customer service, Small Business, tips | Leave a comment Newer posts →
