Select a Site
Marketing Insights for Entrepreneurs

Minutes: Everything You Need to Know.

Over the past few months we’ve received a good amount of questions about minutes. So we decided that it might be great if we did an entire post dedicated to minutes, and put your questions in one place.

The easy answer is minutes accrue anytime you’re using your Grasshopper number. Whether you pick up or not, anytime our virtual phone system is used to handle a call, minutes are used.

When am I using my minutes?

Examples:

How are minutes billed?

Minutes are billed starting from the time Grasshopper picks up the call to the time the call is disconnected. There is an 18 second minimum per call and we bill minutes in 6 second increments.

What happens if I go over the allotted minutes on my plan?

The per-minute overage rate is $0.06 for every minute used over the allotted minutes included in your plan.  Each time you exceed your minutes by $100 worth of minutes, we’ll charge your card to cover this amount.

Do unused minutes roll over into the next month?

No, unused minutes don’t carry over to the next month.

How are minutes charged for forwarded calls?

You’ll begin to accrue minutes from the time Grasshopper accepts the forwarded call until the call is ended.  You are charged anytime your call is using the Grasshopper system.  For example, when a call takes 12 seconds to connect and then the caller listens to your main greeting for 30 seconds and leaves a 30 second voicemail, your total minutes used will be 1 minute and 12 seconds.

What is the toll free rate per minute with Grasshopper?

The toll free rate for incoming and outgoing calls is $0.06 per minute.

Why am I using both my provider/carrier’s minutes and my Grasshopper minutes?

Grasshopper does not provide a dial tone, so you need to use your phone provider’s minutes in order to make the call.  You’re also using your Grasshopper minutes because not only do we get charged for every minute you use but you also have access to all the Grasshopper features for the entire duration of your call.

Hopefully this helps clear up some of the confusion around how minutes work. Have a question that we missed? Have suggestions? Just ask and we’d be happy to answer!

  • Jonathan Harris

    I understand Grasshopper has to pay for our usage of its system, however, Grasshopper is one of just a very few companies that still actually starts charging minutes as soon as you or a customer begins their call all the way to the time it disconnects. Companies are now not charging you for things like hold times, or when someone is leaving you a voicemail, etc. It’s high time that Grasshopper gets with the program and STOPS nickel-and-diming its customers constantly. Other virtual phone companies have stopped doing it. When will Grasshopper get the hint and also stop doing it to its customers? It’s really getting ridiculous at this point.

    • http://www.emmasiemasko.com/ Emma Siemasko

      Appreciate the feedback, Jonathan! Our
      competitors usually charge for things that we do not charge for. Some charge
      per extension or per user. We’ve found that this system works for us but
      understand that it doesn’t work for everyone. For some its more cost effective
      to pay per minute than per user. Same goes for extensions so it all depends. Thanks for the comment.