This is a guest post by Stefanie Amini, Marketing Director at WalkMe.

In a perfect world, all customers would be content and satisfied. In reality, you will come across customers who are angry, upset, and frustrated. As a small business owner, it’s pretty important to learn how to handle this anger. If you can’t handle dissatisfaction, you’re bound to lose customers and get even more complaints.

Thankfully, there are several things you can do to cope with angry customers so they keep using your services and gush about your support!

Here are 5 tips for dealing with angry customers:

It’s difficult to find a job, and it’s even harder if you don’t have any experience. It’s a bit of a catch 22, because if no one will hire you, how are you supposed to get that experience?

That’s why many fresh college grads are turning to jobs at startups. They can gain great skills, network like crazy, and have an impact on a brand new company.

But, just because a company is new doesn’t mean they’ll take just anyone.

Here are a few tips for how you can increase your chances of landing a job at one of the hottest startup organizations, even if you’re entering the workforce for the first time.

Entrepreneurs on the hunt for the latest news should look no further. We’ve compiled a list of 11 great news sources for entrepreneurs and small business owners.

Check out our SlideShare to find out which 11 companies will give you the coolest news on 3D printing, hot new companies, and Mark Zuckerberg’s latest moves.

As an entrepreneur, you’ve worked hard, taken risks, and are wholly invested in your business. And in your personal life? You’re a stand-up guy or a go-to gal, and are always willing to lend a hand or knowledge to your peers.

You’re putting in so much work when some people make it look easy.

There’s Mark Zuckerberg, who had the right idea at the right time and became the youngest self-made billionaire.  Then there’s Jessica Mah, InDinero founder and young adult prodigy. By age 20, she had already raised $1 million to build her small business accounting app.

Success stories are built on luck, right? Well, maybe, but luck is only part of the equation. Setting and achieving goals plays a much bigger role – especially for leaders like Zuckerberg and Mah. Know what you want, and stick to the path that will get you there.

Easier said than done? You bet! When it comes to goal-setting, you need a creative plan of attack. Here are some strategies for getting started:

This is a guest post from Lyn Graft (LG), entrepreneur, storyteller, and producer.

Editor’s Note: We connected with LG because of a tweet he sent us about his perfect startup kit. We got in touch, and LG was kind enough to expand on his idea, resulting in this awesome blog post!

Redbull, Grasshopper & a tablet – instant startup kit RT @je0xff: @grasshopper loving the service.Should be standard issue for #startups.

— Lyn Graft (LG) (@LynGraft) March 28, 2013

During the launch phase of my first startup, I reached out to successful entrepreneurs and business icons to learn as much as I could from them. I discovered that I was passionately drawn to their inspiring stories. In the process of sharing that enthusiasm with my startup tribe, I learned that I was a good storyteller. Through a side project I was working on, I discovered I was exceptional at telling their stories on film.