This is a guest post by Stefanie Amini, Marketing Director at WalkMe.
In a perfect world, all customers would be content and satisfied. In reality, you will come across customers who are angry, upset, and frustrated. As a small business owner, it’s pretty important to learn how to handle this anger. If you can’t handle dissatisfaction, you’re bound to lose customers and get even more complaints.
Thankfully, there are several things you can do to cope with angry customers so they keep using your services and gush about your support!
Here are 5 tips for dealing with angry customers: