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Small Business

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Do Tasks You Love, Outsource Those You Don’t

Time is an entrepreneur’s most valuable asset.

Small business owners and entrepreneurs like to have their fingers in every aspect of their companies, but at some point, there’s just not enough time to fit every task in.

If you find yourself in a crunch, there’s only one thing you can do — move tasks off of your plate. If you’re stressed and overloaded, how are you going to focus on what’s best for the business?

You should do tasks you love, and outsource those you don’t, but which tasks can you hand over?

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5 Tips for Learning to Love an Angry Customer

This is a guest post by Stefanie Amini, Marketing Director at WalkMe.

In a perfect world, all customers would be content and satisfied. In reality, you will come across customers who are angry, upset, and frustrated. As a small business owner, it’s pretty important to learn how to handle this anger. If you can’t handle dissatisfaction, you’re bound to lose customers and get even more complaints.

Thankfully, there are several things you can do to cope with angry customers so they keep using your services and gush about your support!

Here are 5 tips for dealing with angry customers:

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Work At Home? We Want To See Your Office

Many of our customers and friends work from the comfort of their own homes. They make calls, perfect their products, and build great software all from their private lairs.

At Grasshopper, we only get to talk to you via phone, email, or video chat, and we’ve had enough! Now, we want an inside peek.

Do you work from home? If so, what does your home office look like?

Share a photo with us for a chance to win!

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Six Happy-Making Tips From Stacy, Our Company Culture Queen

Hi, I’m Stacy! I’m the Office Manager here at Grasshopper. I’m the person you go to if you need help putting together a fun event, booking flights, shipping a package, or refilling food and snacks. I’m the unofficial “office mom!” It’s a super fun job that has lots of rewards, professionally and personally.

I’m not only an office manager, but I’m also a culture-driver. It’s my responsibility to make sure Grasshopper employees are happy, healthy, and excited about coming to work. I’ve learned a lot that can help other office managers and company culture hounds.

Here are 6 of my tips for creating awesome company culture.